Here is how I know about STI's customer service.
The Lawman is my second STI, a few weeks ago I purchased one of the STI Escorts in 9mm because I wanted a 1911 that was more affordable to shoot than the 45.
I went my usual FFL and the shop was quite busy (Mostly a Pawn shop but they do gun transfers) so they just handed me the forms and I filled them out and all the paperwork was done before they brought the gun out to me.
When they brought it out and I opened the case the mag was laying there with the gun and the slide (black slide) had several scratches all the way through the finish. I got home with it and called the dealer I purchased it from (off the internet) and he tells me because I took it there is nothing he can do because it is a used gun after I filled out the forms and I will need to contact STI customer service.
When I got home I called STI's CS dept and explained what had happened and they wanted to see some pictures which I provided and the next day they said they would redo the slide for free and would email me a prepaid return shipping label which I thought was awesome. Then I had the idea of getting the slide Hard Chromed so I called David in CS and hit him with the idea which he said they would do but I would need to cover the difference because they have Hard Chrome done out of house, my total cost $100, then I decided I would like the controls which are black finished also so I ask how much this would add to the cost and he says send them along and we'll have them done, no charge.
Non of the problem was there fault, the place I bought it from took the gun out of the sealed plastic bag and removed the mag from the gun and shipped it that way but STI stood behind there product just to have a happy customer and it worked.
I should have it back in about a week and will post pictures.
