Customer service

[MRC]

I had some problems with my R9s, mainly with barrel questions.  As soon as Maria returned form the Shot Show I got in touch with her and she promptly resolved the problem to my satisfaction.  I still feel Rohrbaugh has some manufacturing issues they need to address but I do know they will take care of their customers.  I thank them for their promptness and good service.

[kjtrains]

MRC.  Thanks for letting us know and of your satisfaction.  Thanks again.  I would ask, what did Rohrbaugh offer to do?

[yankee2500]

MRC, welcome to the forum and glad to hear that CS took care of you. They are top notch at Rohrbaugh.

John

[FloridaCCW]

Good to hear. They are making me a new slide for my R9 due to some issues as well.

[Brenden]

The R Bros will take care of you!!

[kjtrains]

MRC.  Thanks for letting us know and of your satisfaction.  Thanks again.  I would ask, what did Rohrbaugh offer to do?

MRC.   Thanks for the email!

[Richard S]

If any firearms companies out there have better customer service than does Rohrbaugh, I have yet to find them. (And at my age, I've dealt with a lot of them.)

[ccoorreeyy]

If any firearms companies out there have better customer service than does Rohrbaugh, I have yet to find them. (And at my age, I've dealt with a lot of them.)

Nothing against Rohrbaugh's CS (because it has been great with every call I have made)    

but

I will have to say Seecamp takes it a step higher.  You can get Larry on his cell phone alomost 24/7 to get help if needed.  He post his number on the forum and his main site under "Technical Questions".  Also emails and PM's are answered fast too.

I'm not saying Rohrbaugh should be available 24/7 because that's just unheard of but a email address would be nice.  (I know, if your reading and replying to emails you cant be making guns at the same time but.....)

[Jack Foulard]

If any firearms companies out there have better customer service than does Rohrbaugh, I have yet to find them. (And at my age, I've dealt with a lot of them.)

Their customer service has been reported to be great.

But I have to throw 1 thing out:  why can't things leave the factory in functioning order?  If this was the case then customer service wouldn't have to get involved.

I have read of repeated needs to have R9's sent back to the factory over the past 2 years.  Why isn't it right the first time though?

I mean this with utmost respect and do not mean to offend anyone by asking this question.  Maybe this question doesn't need to be answered.

[tracker]

That Maytag repairman used to be very bored and underutilized.

[kjtrains]

Whoa!  I'll defer to others!

[tracker]

There were a few other products built like Sherman tanks by U.S. manufacturers that come to mind: airplanes such as those made by Grumman Iron Works, Boeing, and Douglas; superb creations like Locke reel mowers and Friedrich room air conditioners made in the '50s that are still cooling N.Y. City apartments today. Locke mowers still cut grass at the White House, National cemeteries, etc. All of these products had great customer service but they were built right the first time. I hope that Rohrbaugh can join that august list of U.S. manufacturers that put quality first. It takes time.

[MRC]

OK.  I started this thread by lauding their good and punctual service.  Be advised that I don't feel the same about the pistol they sold me.

[tracker]

You are right, MRC; these guns are going to have to work flawlessly out of the box on the first range visit. Great customer service is only part of the equation.

[kjtrains]

OK.  I started this thread by lauding their good and punctual service.  Be advised that I don't feel the same about the pistol they sold me.

MRC.  It certainly is unfortunate that you don't feel the same toward the Rohrbaugh as you do Customer Service. However, knowing of your problems thru email, I definitely understand your situation.  Wishing you the best.