Excellent point made as to Rafter S killing goodwill. They are what they are; gifted makers, (according to Irish Guard), who squander opportunity.
I have yet to receive a single response from them, despite yankee's having spoken to them on my behalf. So, they must know that they have unhappy people in their pipeline.
I cancelled, as referenced above, and have not received my refund. This is my Corbon moment.