Pup off to be groomed

[yankee2500]

 I spoke with them early in the week and was told the holster was finished and they were finishing the belt, and it would ship Fri. (today) I may call them in a while and see what they say.  This does not seem totally out of order for holster makers, I was reading some posts from 2004 about Ron Graham and it  seems it was the same thing, too much work and too little time.
John

[ACP]

John

Is this the third or fourth promise Rafter S has made to you?

[Chief-USN]

 I would ask for a tracking # if they say they shipped.

 Chief

[yankee2500]

 I just called and was told it may go out today if not it would ship Monday.  
John

[yankee2500]

John

Is this the third or fourth promise Rafter S has made to you?

The first couple of times she told me it was not finished and was vague on a ship date, the last couple the date has been moved back a week each time.
John

[ACP]

John's fate is mine, given the fact I ordered the same holster a couple weeks later. They have not responded to my phone calls or emails and I asked for my money back. I have no idea what is going on.

[theirishguard]

I have visited with them on the phone and in person at the Dallas gunshow. Great product, and if you see what you want right there at the show, it's a great deal. When I ordered both a belt and holster and was to pick it up at the next show, they didn't have it ready then or the next show. I asked for my money back, in cash, and moved on.  Tom

[ACP]

Sounds good to me but I already did that to which they have not responded. Today marks 12 weeks which they said they would try to improve when holster was ordered in July.

My last email requested firm ship date. Failing their ability to give me a firm ship date I requested refund after I advised them I was unwilling to wait any longer.

I am okay with the fact that they make a good product but I have waited long enough. Their failure to respond to multiple attempts to expedite leaves me where I am which is referenced herein and above.

I will get my R45 before my Rafter S holster.

[yankee2500]

I am going to call late Monday or sometime Tuesday and find out if my two items have shipped. Then depending on my mood at the time, ask for a refund (if they have not) or the gaurantee that they will ship by the end of the week, and if they can not do that, refund my payment.
John

[ACP]

John

Good for you! What's your secret? At least they have spoken to you; not that broken promise(s) are anything to cheer about.

I will be interested in whether they actually follow through on their re-re-re-re promise to you.

[yankee2500]

Well after another call to Rafter S today, the word is that the holster is finished and the belt is waiting for the finish to be applied. She told me that it was raining cats and dogs and they didn't want to put the finish on because it will not dry right  . Tommrow is forcast to be better.
 I told her that if the belt and holster were not ready to ship by the end of the week to ship the holster and keep the belt and refund my money for it. I will follow up with a call on Thur.
to see were we are at.
John

[ACP]

I sent them an email over the weekend in which I flat out advised them ORDER CANCELLED. If I miss out on a good product, that is my problem. However, reading yankee and Tom's experiences are such that I no longer care.

I always put my money where my mouth is in pursuit of good stuff. However, payment in full in July and knocking on November's door without a clue as to when or if I will get my holster? Not happening.

[yankee2500]

I called today and they said the belt was not finished yet (the belt is made but needs the finish applied)  I told him I was done waiting and if the belt was not ready to ship tommrow, to ship the holster and keep the belt and refund the money for it, or keep my payment and ship the belt on there dime when it's finished. I guess now I will wait and see what happens.
John

[Fat Boy]

This is painful to read, I would hate to be having this conversation with them.  Think of all the business they just killed because of these delays, I for one can't be enticed to purchase now.  Don't they understand that every time someone does a search for their product on the web they will also find this thread and probably lose the sale.  I was going to get alligator for both my R9 and my sig P220.  Rafter S GunLeather.   http://www.raftersgunleather.com/Holsters.htm
It's a shame to I really really liked the look of their holsters.

[tracker]

At least, the webmaster, Jim Berkshire, does a magnificent job of presentation but without execution and delivery performance it is not worth much.