Slide cracking....

[Michigunner]

malayalee747,

It's a pretty sorry situation.

Under the best of circumstances, I imagine the gun could have been taken back from a buyer who had never fired it.  You would have thought someone there would have got the warranty reassigned.  What a mess!

I would take the brand new Seacamp .380.  Correction:  I was thinking about avoiding a long, drawn out battle with a questionable dealer.

Bill

[DDGator]

I talked with Eric Rohrbaugh this morning and he was concerned that there was some misunderstanding with this developing situation...

First, Rohrbaugh has not refused to fix the slide cracking issue with the gun and they are willing to do so.  There may have been some misunderstanding because Maria did initially tell Malayalee that the gun was used and not new.  The warranty is not transferrable and Rohrbaugh has the right to refuse warranty repairs to a subsequent owner.

Rohrbaugh will fix slide cracking regardless of warranty issues.  However, they are so distressed about the way the dealer handled this situation that Rohrbaugh is going to replace the gun with a new hand-picked unit to make sure Malayalee is taken care of!  How is that for customer service?

(Note to Mayalee -- take the new R-9, not the Seecamp!)

However, the problem here is not with Rohrbaugh, it is with the dealer the gun was purchased from!  He sold a used gun as new and presumably charged a new price!  I wouldn't be surprised if the dealer stripped out the extra mag and sold that as well.

The real blame here lies on the dealer who created this problem.  Many of us here know exactly who he is because he travels the Suncoast Gun Show circuit.  Luckily Rohrbaugh is making it right without his involvement -- but I wouldn't let him off the hook so easy.

There is a lesson to be learned here about dealing with reputable dealers.

[Michigunner]

Cheers for Rohrbaugh.  Outstanding!  What a wonderful ending.  I'm so pleased to hear that good news.

I'll be carrying my R9S with great pride and confidence.

What a rotten trick by the dealer.  I think he deserves a letter to the ATF people describing how used guns are sold as new.

[harrydog]

 I found it very hard to believe that Rohrbaugh would not take care of this and in fact they have gone above and beyond what could be reasonably expected, and that doesn't surprise me at all, based on how they have treated their customers in the past.
And I agree that you should not let this dealer off the hook. He sounds like a slime ball to me.

[malayalee747]

Duane

Thanks for that call.  I got a call from Maria at Rohrbaugh this morning and she said cracking slides are a “known and acknowledged manufacturing defect.”  She said they will be happy to replace my slide and this is not a warranty issue.  She also said she was only looking after my future warranty needs which may or may not arise when she “suggested” that I resolve this issue with the dealer.  Rohrbaugh will send a new pistol with my name on the invoice to the same dealer as soon as one is manufactured, which is about two weeks from now.  They will start production again now that they have received all new materials.  Once this dealer gets the delivery I can go and exchange my pistol.  All this sounds like a good outcome.  In all honesty it was Duane’s call that did the trick.  I will post one more time with the final result.  Thank you all for your suggestions.

Joby

[DDGator]

Joby,

I agree it is a great outcome.  I don't want to take credit where it is not due though -- Eric Rohrbaugh called me after they decided how to handle this situation.  I am just the mouthpiece, not the catalyst!  

I have said before and will say again -- my experience is that Rohrbaugh will treat its customers right.  

[Brenden]

I believe that the Bros R WILL take care of this in the "end"
I have bought more than 1 "used" pup-I would hope that if a problem arises with any of them,that they would be of some assistance!!

Brenden

I thought that they would do this without problems!!
Have faith in the Bros R..
Be mighty careful in dealing with that person again though..

Can't you transfer thru someone else?? I certainly would do so in a heartbeat!!

Brenden

[Richard S]

The real blame here lies on the dealer who created this problem.  Many of us here know exactly who he is because he travels the Suncoast Gun Show circuit.  Luckily Rohrbaugh is making it right without his involvement -- but I wouldn't let him off the hook so easy.

There is a lesson to be learned here about dealing with reputable dealers.

Agreed!  And BATF should open an investigation as to his eligibility to retain his license.

[malayalee747]

Brenden:

     This dealer is over 120 miles away from my house, so believe me I wish I didn’t have to go back to his store.  I have no other choice because technically it’s not rohrbaugh that’s doing the exchange, it’s the dealer.  The dealer has no R9S in stock at this time so all rohrbaugh is doing is they are going to send the dealer a new shipment in two weeks (a special shipment which the dealer otherwise wouldn’t get in two weeks time) so the dealer will have one to exchange with mine.
     Dealer has his excuses, “it was a busy gun show and the sales person accidentally provided the wrong information.”  From day one when I called the dealer with the problem he was willing to do the exchange as soon as he gets the next shipment in four weeks time.  Since I didn’t want to wait that long I suggested the seecamp 380, he was ready to do that as well.  So I really don’t know where the blame really goes, I am sure part of it lies with me.  Next time I surely will look for the warranty card.

Joby

[Larry]

Joby- "A stitch in time saves 9"  Good Show! Great News.  BTW, subsequent returns to factory(hopefully there won't be any),can be shipped directly back to you.  Enjoy the pup when you get er'.  Larry

[bigyimmy]

Bravo Zulu Rohrbaugh Firearms!

[RJ HEDLEY]

Some Gun Dealers play fast and loose with the term, ''NEW''.  If you buy a gun and bring it back the next day to trade,  you likely will get *worked over*, as it is now a used, or a previously owned gun.  
It is now up to the dealer to represent the gun as just that, a used gun.   But some will not be able to lose that opportunity to score big on that gun he has less that *Wholesale* in..

The *Dealer*  in this case would have been very foolish to have reacted any differently than he has.

[DDGator]

This dealer by way is the largest volume dealer in Florida and I am sure is very high in volume even on a national basis.

[RJ HEDLEY]

We have a registered member that sells for this dealer at Gun Shows,  he will not likely comment, but I'm sure he watching....

[theirishguard]

To all here at this forum. You will find that the Rohrbaugh folks are the finest group of gun people in the country. They know what the word honer means.
Tom