I was looking for a gun for CCW last week and my local shop had several to choose from. I liked a Smith & Wesson 637 airweight, but with only 5 shots I thought it would be good to have the lazar sights (to make every shot count). They told me I could save a little by ordering a new one with the lazar grips already on it. That sounded good so that is what I did. I went to the store on Monday, and it was in. We filled out the papers, I got a new box of shells (Magtech) and paid for everything. We then went into the shooting range (our local gun shop has a real nice indoor range) so they could show me how to use the lazar. I was very surprised when every 3rd or 4th shell didn’t go off. On top of that about 25% of the ones that did go off put key holes in the target. We then tried some hornady ammo and it did the same thing.
The gun shop called the rep. and he said to send it in. Now I have only owned the gun about 1 hour and the idea of patchen up my brand new gun does not sound right. I want to start over with a new gun that works, but the rep. tells me that’s too bad, send it in. I called the head office and talked with two more company people and they tell me the same thing. Well so much for customer satisfaction! What in the world has happened to the quality that Smith & Wesson used to be known for? How could a gun with 2 major problems get through their quality inspections and what has happened to customer service?
If anybody would like this gun for a sales “DEMO” give me a call. I would just like to replace it with a similar gun made by a more reputable company.
Ralph Stanton
Savannah, Mo
816-262-0097
Smith & Wesson people I talked with:
Randy 816-407-1896
Paul Gazda 800-331-0852
Kate 413-781-8300
