http://www.ktog.org/cgi-bin/yabb/YaBB.cgi?board=2505;action=display;num=1132099080;start=30
Well, that certainly was an interesting read. Reminds me of something that happened to me a few years ago ...
I was a technical manager for a major telecommunications company and we signed an exclusive contract with a major computer company. I'm not mentioning any names because I can't prove and I don't want to be sued for liable.
But anyway, part of the terms of the contract was that if we could reproduce a problem on demand in an independent environment (
which is rather hard to do), the computer company would provide a fix within five business days or suffer a financial penality (
we would get X number of freebies and X was in the hundreds).
We day my team found and isolated a problem. We turned it over to the company requesting the fix within five business days as per the terms of the contract.
On the fifth day we received a magnetic tape with the fix on it. We installed it and discovered that the tape was blank.
THEM: "Gee, it worked fine in our lab. It must have got erased by a magnetic field during shipping. Unfortunately we didn't keep a copy of the fix so we have to treat this as a new problem and we'll get it to you in five days as stated in the contract."
Hmmm
sounded sort of fishy to me. A few months later we isolated another problem and guess what? The tape with the fix on it also got erased by a magnetic field.
Yeah right.
It was just their underhanded way of not delivering on what they agreed to.
For some reason, reading that thread over there reminded me of this story. From that point forward, I never trusted that computer company again and after reading that thread, I'm not so sure if I trust that company either.
Of course, that doesn't mean that they have a bad product but it does raise reasons for concern and gives me something to think before making a purchase.