OK, Just received another sales/marketing email today from SIG:, offering a 'Labor Day Holiday discount' on their Custom Shop services. Here's what I replied:
"Yes, well after my previous one experience with your 'custom shop' who returned to me a dangerous, non-functioning P226, I've chosen to actually use a 30+ year experienced gunsmith to do all and any work on my SIGS. BTW, thanks for obsoleting and making worthless my previously-purchased SIG P250, which is no big deal, since it appears to be of dubious quality anyway. It would be nice however, if you would stop sending me silly marketing advertisements ("Thank you for being a new SIG purchaser") 13 months after the purchase, and then giving me a person and number to call, with which I've left four messages, and never get a call back, ever. Also, your customer AND dealer lines are notorious for never being answered, and thus placing people on hold for excessive times (like, hours...)
So, your company has a great deal of problems, and don't think the community of SIG users don't know it."
OK, I was a little cranky at the time....
But all that was mentioned is true, and I would certainly BUY a SIGSAUER firearm from them (other than a P250 handgun), I would never trust them for any after-sale services or support, ever. All you get is Marketing Dept. crap and Corpspeak. And they tried to kill me with their mod on my P226 (didn't work DA at all, SA had trigger pull less than 2 lbs ' not really measurable) and yet they signed off on it as 'tested and certified'.
Never again.