My experience with Remington Customer Service

[arkdweller22]

Greetings to all in this fine forum. I'm starting this post to chronicle my experience with Remington Customer Service regarding the repair of my Rohrbaugh R9S (R909). I'm hoping that this thread will help those with similar needs in the future.

A little background: I have owned my Rohrbaugh and it has been riding my pocket daily for the last few years. Shortly after purchasing the pistol it developed a crack in the slide. I was told that a small lot of these pistols had this issue due to a bad batch of bar stock. Rohrbaugh made it right back then. Karl Rohrbaugh himself called me to apologize for the issue and I had the pistol in my hands within 2 weeks. That was one of the best customer service experiences I've ever had. As you can imagine, I was not pleased to hear that Remington acquired Rohrbaugh earlier this year and dreaded needing warranty assistance any time soon...

Well, Murphy is a SOB I tell ya...

Shortly after replacing the recoil spring on the pistol I went for a range session. When I returned I found that the recoil spring assembly had broken. Seems that the captive (inner) part broke and the end cap and pin were gone. I will try to attach a pic of the issue for clarification once I take it.

I have contacted Remington at 800-243-9700 and am awaiting a return call on the issue. I will continue to update this thread as we "progress".

Wish me luck! 

[tracker]

That is strange but it seems that the gremlins are still out there from time to time.

[arkdweller22]

Remington called back and referred me to Williams Gunsight in MI., phone number is 810-653-2131. Apparently Williams is handling all their Rohrbaugh warranty work.

I called Williams at the number provided and they've been responsive.
A shipping label will be sent and the gun will be going to them. It's weird as I only need an RSA and asked that they ship just that; however, for warranty work they must get the pistol shipped. I thought I could save them shipping and hassle but they want the gun. I have other guns I can carry so it's no big deal on that front.

[arkdweller22]

That is strange but it seems that the gremlins are still out there from time to time.

I hear ya...

Don't get me wrong though, not complaining. Mechanical devices made by man will break given enough time and usage. I just wanted to post my experience with Remington for the edification of the good folks on this forum.

I have been carrying the pistol since 12/08. I fire off about 25 - 50 rounds a month to maintain proficiency. The pistol has a little over 1000 rounds down the pipe in total. Given the tight tolerances and diminutive size of these guns, I'm not surprised something "gave". I'm not one of those that complains because something broke once. It's been a great gun and has gone "bang" every time I pull the trigger, even with a broken RSA. The pattern for this gun has been reliability and ease of carry. Good shooter too if I'm on point.