Author Topic: Got a call from Karl Rohrbaugh today!  (Read 3682 times)

Offline yankee2500

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Got a call from Karl Rohrbaugh today!
« on: August 24, 2009, 01:15:42 PM »
After the pup returned home from it's grooming as I posted I fired 64 rounds through it, well the thing I forgot about was the grip screws came loose but I had the G-10 grips on because thats what I sent it to Robar with. So after my firing session I cleaned the pup and put my CF grips back on (with loctite) and forgot about the G-10s. Last week I was moving some things around and picked up the G-10s and noticed the pin holes were elongated, so I called Maria and she said to send them in. Today Karl called me to say he had received the grips and was sorry about what happened and they were sending a new set out today. All I can say is WOW, that is the finest customer service I have ever received. I also inquired about the .45acp Rohrbaugh, and Karl said they were working on it but as a five man shop if  he spends too much time on that the work force suffers, and that R&D is very pricey. So we have something to look forward to, an R45s, maybe.
John
"THE KING OF BATTLE"


"Cha togar m' fhearg gun dìoladh"

"The beauty of the second amendment is that it will not be needed until they try to take it."
Thomas Jefferson

Offline kjtrains

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Re: Got a call from Karl Rohrbaugh today!
« Reply #1 on: August 24, 2009, 02:05:54 PM »
John.  Good that your new grips are coming and good to hear about the .45.
Let us have faith that right makes might, and in that faith, let us, to the end, dare to do our duty as we understand it.  Abraham Lincoln

Offline Richard S

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Re: Got a call from Karl Rohrbaugh today!
« Reply #2 on: August 24, 2009, 07:38:41 PM »
John:

You have just experienced an example of what I believe to be the finest customer service in the industry. That hands-on approach to business and the superb engineering and quality of the Rohrbaugh pistols bode well for the future of this extraordinary company.
(1963-1967) "GO ARMY!"

Offline yankee2500

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Re: Got a call from Karl Rohrbaugh today!
« Reply #3 on: August 24, 2009, 08:45:24 PM »
Richard, I agree, I have delt with Ruger, S&W and Colt in the last 2yrs.(Two were recalls the other was warrenty work)     Although all were good they did not come close to the Rohrbaugh level of CS.
John
"THE KING OF BATTLE"


"Cha togar m' fhearg gun dìoladh"

"The beauty of the second amendment is that it will not be needed until they try to take it."
Thomas Jefferson