OCD - So sorry to hear about the problems. I don't think they have email capabilities, at least to my knowledge, which IS limited on these guns and the company. Mine works well and I'm happy with it. But it does require a lot of TLC to stay dependable! I hope you have better luck at dialogue than I have. On two occasions I have made less than glowing remarks about something I considered an inequity about these guns and sort of got the silent treatment, VERY little response from the forum members,if any, and my questons weren't answered. I am in total agreement that when you pay that much for a gun, it ought to work WELL. USUALLY Maria is very good at helping so hang on and she will probably come through. Good luck......